These terms cover booking and using a luggage locker through easyBags. easyBags is run by [company name, company number, registered address]. By making a booking you agree to them.
1. What we provide
easyBags lets you find and book a box in a self-service locker run by one of our locker partners, currently Quadient (Parcel Pending). We hold a box for you, send you the codes to use it, and take payment. The locker itself is operated by the partner.
2. Your booking
- You choose a locker, a drop-off time (within 48 hours of booking) and a collection time (up to 72 hours after drop-off).
- We only offer boxes whose inside dimensions fit the type of bag you tell us. Bags vary: it's your responsibility that your bag fits and closes inside the box.
- One bag per box. Each booking is for one box.
- Your booking is confirmed once you've paid and the locker has reserved a box for you. If no box can be reserved, the booking doesn't go ahead and your card isn't charged.
3. Prices and payment
- You pay the full price shown before you pay, when you book. It covers holding the box for you and storing your bag for your chosen times.
- Storage is charged per 24 hours, and any part of 24 hours counts as a full one.
- Payments are taken by Stripe. When you pay we save your card with Stripe so that we can charge any late collection (see section 5).
- The price is due even if you don't drop off your bag.
4. Dropping off
- Your confirmation email gives you a drop-off code and the window in which you can use it. The locker won't accept your code before the window opens.
- If you don't drop off before the window closes, the box is released and the code stops working.
- Once your bag is in the locker we email you a pick-up code. Keep it private: anyone with it can open the box.
5. Collecting, and late collection
- Please collect by the collection time you booked.
- If you collect later, each extra 24 hours (or part of 24 hours) is charged to your saved card at our standard rate, and we email you a receipt.
- [What happens to bags left beyond a maximum period: removal, storage, disposal, and any costs.]
6. What you can't store
You must not store anything illegal or dangerous, including weapons, explosives, flammable or toxic substances, drugs, live animals, perishable food, or anything that smells or leaks. [Confirm the list with the locker partner's rules; add any value limits.]
7. Cancelling
[Cancellation and refund policy to be decided.] You can cancel a booking before drop-off from your booking page; your drop-off code then stops working.
8. Our responsibility
[Liability for loss or damage, limits, and exclusions, to be written with the locker partner's terms and any insurance.]
9. Your account
Keep your password and codes safe. Tell us straight away if you think someone else has used your account.
10. Contact
Questions or problems at the locker: [support email and phone].
11. Law
These terms are governed by the law of England and Wales. [Confirm.]